Why are hotel and motel managers interested in reducing waste? The lodging industry contributes a sizable portion of the 7 million tons of waste discarded annually in North Carolina. Across the state, lodging facilities cater to millions of visitors each year, providing more than 100,000 rooms. Large volumes of waste are produced in the diverse facilities that these properties encompass, including guest rooms, kitchens, lounges, restaurants, laundries, offices, and conference rooms.

Guest rooms can produce surprisingly large amounts of waste, ranging from 1/2 pound to 28 pounds per day, depending on the number of occupants and the type of property. And most of the material thrown away (aluminum cans, bottles, newspapers, magazines, and office paper) is recyclable. But the items discarded by guests are not the only waste materials produced by a lodging facility. Hotel operations discard large quantities of recyclable wastes, including cardboard boxes, plastic and glass bottles, aluminum and steel cans, cooking oil, and office paper. And don't forget yard waste and debris from construction and demolition. Depending on the season and the extent of remodeling taking place, large volumes of waste may be generated.

State law also bans yard debris, whole tires, used motor oil, lead-acid batteries, and large appliances from landfills. Beginning July 1, 1994, aluminum cans, antifreeze, and steel cans will also be banned from incinerators and landfills. More than a dozen North Carolina counties and municipalities have established bans or penalties for disposing of cardboard boxes and other recyclable materials in landfills. What will you do if your local landfill bans boxes and other recyclable wastes?

Many hotels are discovering that their environmentally responsible practices can attract convention and conference business. For example, managers of the Boston Park Plaza Hotel and Towers estimate that their waste reduction program attracted $750,000 in new business during its first two years because of clients' desires to support "green" businesses.

1. organize a waste reduction team;
2. conduct a waste assessment;
3. establish waste reduction goals;
4. secure recycling markets;
5. set up a collection and storage system;
6. buy recycled products;
7. train your staff and promote the program;
8. establish monitoring and evaluation procedures.

   These steps are described in the following sections.

   Step 1: Organize a Waste Reduction Team

   Commitment to waste reduction begins at the top. If the management team fully supports waste reduction, employees will follow. Be sure to involve employees in the planning stages. Establish a committee with representatives from each of your work areas (for example, management, housekeeping, maintenance, laundry, and restaurant).

   Step 2: Conduct a Waste Assessment

   You need to know what is being thrown away (that is, what materials are in your facility's waste stream) before you design a waste reduction and recycling program. Consult your current waste hauler or contact another hauler or recycling service listed in the classified pages of your telephone directory for assistance in conducting a waste audit. By examining the contents of your facility's dumpsters and recording how often they are emptied, you can determine the types and amount of waste items being discarded and you can determine which of these items can be recycled.

   Step 3: Establish Waste Reduction Goals

   Using your waste assessment as a basis, determine how you can reduce the amount of waste being produced and what waste materials can be reused or recycled. Set waste reduction goals for each of these approaches. For example, you might aim to reduce waste production by 10 percent, reuse 10 percent of the waste now being discarded, and recycle 50 percent of the waste. For assistance in deciding how to reduce your waste, contact your local solid waste management department or your county Cooperative Extension Center. (See the resource list at the end of this guide.)

   Reducing Waste

   Reducing waste means not producing it in the first place. By reducing the amount of waste generated, you'll save purchasing, disposal, and recycling costs. Here are a few easy, simple ways to reduce waste:
   • use both sides of the paper when making copies;
   • substitute reusable items for disposable ones;
   • make discarded paper into scratch pads;
   • equip guest rooms with a bulk dispensing system to replace individual plastic soap and shampoo bottles;
   • use two-way shipping containers (ones that can be returned and refilled);
   • reuse manila envelopes;
   • order products in concentrated form or in bulk;
   • Install cloth roll towels or hand dryers in public restrooms;
   • have fax machine and laser printer cartridges re- charged;
   • use worn towels and linens as cleaning rags;
   • reuse foam packaging pellets or bubble wrap;
   • install reusable furnace and air conditioner filters;
   • choose a low-maintenance landscape design that uses few chemicals and little water.

   Reusing Waste Materials

   Many items that are thrown away could be reused. Worn-out or out-of-style items that are still usable can be donated to service organizations such as Goodwill, the Salvation Army, homeless shelters, or group homes. Usable goods may include blankets, mattresses, china and glassware, food, sheets, towels, soap pieces, furniture, lamps, draperies, uniforms, and lost-and-found items.

   Recycling Waste Materials

   To recycle, you will need to locate markets for the materials and design a collection and storage system. Seek assistance from a recycling service or your local solid waste manager. Materials that can be recycled, depending on availability of a market, include
   • cardboard boxes
   • newspapers
   • aluminum cans
   • office paper
   • glass bottles
   • plastic containers
   • steel cans
   • yard debris
   • food waste
   • telephone books
   • magazines
   • kitchen fats and oils
   • laser printer cartridges
   • construction and demolition debris.

   Step 4: Secure Recycling Markets

   Before you begin collecting recyclable materials, you must find someone to take them. You may choose to market the recyclable materials yourself or hire a recycling agency to remove them. The best choice depends on several variables, including the size of your facility, local market conditions, and the availability of recycling services. Your local waste management department can help determine the alternatives available in your area.

   Step 5: Set Up a Collection and Storage System

   The recycling service you select can help you design an in-house collection and storage system. Hotel managers have often found that no increase in staff is required to carry out a waste reduction program. There are several ways to reduce labor time and costs:
   • Integrate the separation and collection of recyclable wastes into normal work procedures. Putting an item into a recycling container takes the same amount of time as putting it into a trash can.
   • Sort recyclable wastes the first time they are handled - for example, put corrugated boxes directly into a pile or container designated for recycling as soon as they are unpacked.
   • Handle recyclable wastes as few times as possible.

   Cardboard

   Corrugated cardboard probably makes up the greatest volume of your facility's waste stream. By recycling cardboard, you can save money on disposal costs. Depending on your recycling arrangement, you may also be able to make money from selling the cardboard. Many medium-sized and large hotels have purchased balers or compactors to manage their waste cardboard and get a better price for it. Other lodging facilities reserve a separate dumpster for recyclable cardboard.

   Guest Rooms

   The recyclable materials typically collected from guest rooms are newspapers, aluminum cans, and glass and plastic bottles. There are several ways to encourage guests to separate their recyclable wastes: (1) ask them to leave recyclable materials in a specified location in the room - for example, on a table; (2) supply a bin for recyclable wastes in each room, or (3) set a recycling container near the elevators in each hallway or in another convenient location. Duffle or plastic bags can be added to housekeeping carts to collect recyclable materials. Customized carts with recycling bins are also available.

   Offices

   Office workers can place recyclable paper in centralized bins. These bins should be placed in areas where large amounts of waste paper are generated - for example, next to copy machines. Each employee can keep a small box or container alongside the desk and empty it periodically into a centralized bin. You may be able to arrange for a recycling service to enter your facility and empty the centralized bins, or your custodial staff can transfer the paper to an outdoor storage container to await pickup.

   Restaurants and Lounges

   Bins can be provided in the kitchen and behind the bar for glass, aluminum, and plastic containers. Food wastes from the kitchen can be composted or offered to hog farmers. (Check with your local solid waste management department about the latter option.) Grease and oil can be picked up by a recycling service.

   Step 6: Buy Recycled Products

   Collecting recyclable wastes is the first step in recycling, but your facility must also purchase products made from recycled materials in order to participate fully in the recycling process. Buying recycled products helps develop the market for recyclable materials and increases their value. You'll find recycled items to be comparable in quality and price to products made from new materials.

   Make a commitment to buy recycled products and notify your vendors. Consider joining the National Buy Recycled Campaign, which educates and advocates businesses to "buy recycled." (See the resource list at end of this guide.)

   When you purchase supplies, look for the following items made with recycled materials:

   • office, copier, and computer paper
   • stationery—letterhead, envelopes, postcards, and business cards
   • fax paper, notepads, and file folders
   • promotional brochures
   • cash register and calculator tapes
   • forms
   • facial tissue and toilet paper
   • paper towels and napkins
   • waste baskets and recycling bins
   • construction materials
   • carpeting.

   Step 7: Train Your Staff and Promote the Program

   The success of your recycling program will also depend on training and promotion to encourage full participation by staff members and guests. Employees need ongoing training on how to collect and store recyclable wastes, and guests need guidelines for separating materials to be recycled. Many hotels use table tent cards in guest rooms to describe the recycling program and encourage guests to participate. Keep employees informed of the progress of the program and recognize those who contribute to its success.

   Promote your program by letting your guests and the public know about your achievements. Print a brochure that describes your recycling program and waste reduction efforts. Send out press releases about your goals and accomplishments. Enter local and state waste reduction award competitions.

   Step 8: Establish an Evaluation and Monitoring Procedure

   You'll need ongoing monitoring and evaluation procedures to maintain a successful waste reduction program. Build flexibility into the program so you can make changes when necessary. Also, make backup plans to handle any emergencies that may arise. You may need to respond to changes in your facility's waste stream, state or local regulations, recycling costs, or recycling markets.

   Waste Reduction Resources

   The organizations and publications listed in this section can be a valuable source of information and assistance when developing a waste reduction, reuse, and recycling program for your facility.

   State and Local Organizations

   North Carolina Cooperative Extension Service

   Contact your county Extension Center or:

   Department of Biological and Agricultural Engineering
   

   N.C. State University
   Campus Box 7625
   Raleigh, NC 27695-7625
   Attention: Rhonda Sherman, (919) 515-6770

   Office of Waste Reduction
   

   N.C. Dept. of Environment, Health, and Natural
   Resources
   P. O. Box 27687
   Raleigh, NC 27611-7687
   (919) 571-4100 or (800) 763-0136

   Your local recycling coordinator or solid waste management office

   North Carolina Recycling Assoc.
   

   7330 Chapel Hill Road
   Suite 207
   Raleigh, NC 27607
   (919) 851-8444 Buy Recycled Campaign
   National Recycling Coalition
   1101 30th Street NW
   Suite 304
   Washington, DC 20007
   (202) 625-6406

   Publications

   Recycling and Source Reduction for the Lodging Industry
   American Hotel and Motel Association
   1201 New York Ave. NW
   Washington, DC 20005-3917
   (202) 289-3100
   Buy Recycled Products: How Your Office Can Complete the Recycling Loop
   National Office Paper Recycling Project
   U.S. Conference of Mayors
   1620 Eye Street, NW
   Fourth Floor
   Washington, DC 20006
   (202) 293-7330

   Official Recycled Products Guide
   

   Recoup Publishing Ltd.
   P.O. Box 577
   Ogdensburg, NY 13669
   (800) 267-0707

   Business Recycling Manual
   

   INFORM, Inc.
   381 Park Avenue South
   Suite 1201
   New York, NY 10016
   (212) 689-4040

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   Distributed in furtherance of the Acts of Congress of May 8 and June 30, 1914. Employment and program opportunities are offered to all people regardless of race, color, national origin, sex, age, or disability. North Carolina State University, North Carolina A&T State University, U.S. Department of Agriculture, and local governments cooperating.

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